Damaged item or Lost Goods claim
All claims for damage be lodged within seven (7) days of delivery and for loss within fourteen (14) days of despatch. Please note that claims will only be accepted from the freight payer (iDeliver account holder).
To lodge your claim application, complete the form below and click on Submit. Your details will be verified. You will be emailed a confirmation of your damage claim, along with a claim number. This email will confirm receipt of your claim and is not to be deeded as acceptance or approval of a claim.
To process the claim application we require you to supply other supporting documentation detailed in the Claim Application Process and form below. Please supply this within 30 days of despatch of your freight to avoid your claim being declined as Out of Time (OOT).